FAQ about Room & Reservations

1.Q: What time is for Check in / Check out?
A: Check in 15:00 ~ ; Check out ~11:00am

2.Q: What time is final check in time?
A: We have 24 hour reception to address you check in, but we'll be truly appreciated that you can inform us in advance if you are going to be later than expected check in time.

3.Q: Can you keep my luggage before check in or after check out?
A: Yes, in the condition of within check in / out day, we can keep your luggege for both situations.

4.Q: How about reservation cancelltaion policy?
A: If cancelled or modified up to 1 day before the date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged.

5.Q: Can I put my luggage in the room while I stay couple of days in a row?
A: Yes, it's possible. For your valuables, please keep them by yourselves or keep them at our reception.

6.Q: Can I be on the cancelltion waiting list if all rooms are fully booked?
A: Sorry, but we don't make any cancelltion waiting list, and please confirm via website.

7.Q: Can I get the rooms next to each other with my family and friends?
A: It's subjected to room availability when you check in which we cannot guarantee before the check in date.

8.Q: Should I be worried that I booked under smoking room as the non-smking rooms are fully booked?
A: We can deodorize for your convenience upon your advanced request, but cannot guarantee as much as non-smoking room. Please confirm at front desk whether you can change room type when you check in.

9.Q: Do you have wake-up service?
A: Yes, we have. Yo may set the service via roon telephone.

10.Q: Can I have invoice from your hotel?
A: We can process invoice for the reservations that you paid at the hotel only. (If you paid the room rate via online reservation website, please contact the website directly.)

11.Q: Can I request to have hollywood bed(2 beds jointed)?
A: Yes, it's possible upon advanced request.

12.Q: What's the pax for a twin room?
A: For 2 persons in general, but it can accommodate max 4 persons with eaxtra beds upon your request. Please do confirm with the hotel in advance.

13.Q: What's the pax for a double room?
A: Max 2 persons in a double room.

14.Q: How can I request to change towels and amenities if I don't need cleaning service?
A: Pleae come to front desk to claim new rowles and amenities.

15.Q: Do you have electronic kettle in the room?
A: Yes, we have prepared in all rooms.

16.Q: Is there any Japanese-style room at your hotel?
A: We are sorry, but we don't have any Japanese-style room.

17.Q: Can I extend check out time?
A: You may extend check out time until 14:00 subjected to daily availability with extra charge. Extra charge: 1,000 JPY / person / hour.

18.Q: How much for surcharge for children?
A: One child under 6 years (including 6 years old child) stays free of charge when using existing beds. All children above 6 years old will be applied under adult rate.

19.Q: Can I use room telephone to call an external phone number?
A: We are sorry, but the room telephone is for internal use only.

20.Q: Can I use credit card to pay the room rate?
A: Yes, it's possible. Credit card type: JCB, VISA, MASTER

21.Q: Can I have room key per person?
A: Yes, it's possible. Please request at the front desk.

22.Q: Is there a refrigerator in the room?
A: Yes, there is a refrigerator in every room.

23.Q: Is there a hair dryer in the room?
A: Yes, there is a hair dryer in every room.

24.Q: Is there pajamas prepared in the room?
A: Yes, there is a Japanese style 2-piece pajamas prepared in the room.

25.Q: Is there any extra beds possible to add in the room?
A: For twin room only, we can add extra beds in the room. Please confirm with hotel in advance.